Anderson Rose Joins The ESTAS 2025 to Champion Customer Service Excellence

Anderson Rose Joins The ESTAS 2025 to Champion Customer Service Excellence

At Anderson Rose, delivering exceptional customer service has always been at the heart of everything we do. That is why we are proud to announce that we have officially joined the The ESTAS Customer Service Awards for 2025.

Recognising What Really Matters: The Customer Experience

The ESTAS is the UK’s leading award scheme dedicated to recognising the very best estate and lettings agents, conveyancers, mortgage brokers, and property suppliers across the country.

What sets The ESTAS apart is simple but powerful.
Winners are determined purely on verified customer feedback collected through the ESTAS review platform. These are real reviews from clients who have completed their property journey, offering an honest reflection of the service they received.

For us, that makes it meaningful.

It is not about judges or panels.
It is about the people we work with every day.

Why We’ve Joined

Joining The ESTAS is more than entering an awards scheme. It is a commitment.

It allows us to:

• Continuously gather valuable client feedback
• Refine and improve our service
• Benchmark ourselves against the very best in the industry

Most importantly, it reinforces our belief that great service should not just be promised, it should be proven.

The Industry’s Most Prestigious Event

The ESTAS Awards take place annually in October in London and are hosted by Phil Spencer, one of the most recognisable and respected figures in the UK property industry.

The event brings together over 1,200 of the country’s top property professionals and remains the longest running and most respected awards ceremony in the sector.

As Phil Spencer puts it:

“Agents, conveyancers and brokers are often underestimated. It is only when clients go through the process that they truly understand the level of effort, complexity and hard work involved.”

He also highlights what participation represents:

“Companies who take part in The ESTAS demonstrate that they genuinely care about their customers and are committed to delivering the best possible service.”

Our Commitment at Anderson Rose

At Anderson Rose, we have always believed that clients deserve more than just a transaction. They deserve guidance, transparency, and results.

Joining The ESTAS gives us another platform to demonstrate exactly that.

As a team, we take pride in:

• Providing honest, data driven advice
• Delivering a personal, hands on service
• Achieving strong outcomes for our clients

We know that clients have a choice when selecting an agent. That is why we continuously push ourselves to not just meet expectations, but exceed them.

Looking Ahead

As we move into 2025, we are excited to gather even more feedback from our clients, learn from their experiences, and continue raising the bar for service in the property industry.

For us, success is not just about results.
It is about how those results are delivered.

And with The ESTAS, that is exactly what gets recognised.