Tenant Information

Holding deposit (per tenancy)

Equivalent to one week’s rent, this will reserve the property for fourteen days to allow the relevant paperwork and referencing (including Right to Rent) for the tenancy to be completed. It will be retained if you withdraw your application or fail the referencing process (which includes providing false/misleading information) or fail to complete the tenancy agreement.

Deposit

Deposit for a long let tenancy

Deposits are capped at the equivalent of five weeks’ rent for properties with an annual rent under £50,000.

For properties with an annual rent of £50,000 or more, the cap increases to six weeks’ rent.

Other fees

Contract variation, novation, amendment or change of occupant at the tenant’s request within an existing tenancy

£50 including VAT

Default fee of interest on late rent if rent is more than 14 days overdue

3% above Bank of England base rate

Default fee for lost keys or other respective security devices

Actual cost of replacement

How do we ensure our tenants are protected?

We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner. Download a copy of our Propertymark Client Money Protection Certificate here.

For more information, you can also visit the Membership rules, obligations and disciplinary | Propertymark.

We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.